One of my mentors once told me that, in business, the most challenging task is to MAKE COMPLEX THINGS SIMPLE. It was only through experience that I could grasp the concept.
There are several layers of complexity in any business problem – domain knowledge, process, technology, people, financial analysis, compliance and stakeholder management. Interdependencies make things highly complex.
While the solution may involve process, technology or financial aspects, the reality is that stakeholders/people are the most challenging factor. Every stakeholder has varying degrees of impact and influence. I found convincing people to be the toughest.
In the business world, problem-solving is a skill that requires analytical thinking as well as patience and empathy.
In my coaching sessions, we try to break down a client problem into manageable pieces. I also support them to become better listeners and communicators. It helps them become better professionals and ready for solving future complexities.
Pic: In a conference addressing a complex issue on mergers and acquisitions.
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